Privacy Policy & Terms of Service

Privacy Policy

Last updated: May 2026

At Swanah, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us at swanah.store.

Information We Collect

Personal details: name, email address, phone number, delivery address
Payment information (processed securely; we do not store card details)
Order history and browsing behaviour on our website
Communications you send us (emails, WhatsApp messages)

How We Use Your Information

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to your queries and provide customer support
To send promotional emails and offers (you may unsubscribe at any time)
To improve our website and shopping experience

Data Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g., courier companies, payment processors) solely to fulfil your orders.

Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect some website functionality.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at swanah.store@gmail.com for any data-related requests.

Terms of Service

Last updated: May 2026

By accessing and using swanah.store, you agree to the following terms and conditions.

General

Swanah reserves the right to update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
All content on this website (images, text, logos) is the property of Swanah and may not be reproduced without permission.

Orders & Payments

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes.
Swanah reserves the right to cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.
Payment must be completed at checkout (or on delivery for COD orders) for orders to be processed.